Q | What is the password to connect to WiFi? |
A | The only thing you need to connect is Bluetooth, not WiFi. No password is required to connect to Bluetooth. When pairing, please make sure WiFi is on and free. |
Q | Cant find Bluetooth or WiFi on the dongle? |
A | If you need it, you can test it on different iPhone. If only a specific iPhone cannot find Bluetooth or WiFi on the dongle, reset the network and Bluetooth settings of this iPhone and restart your phone once. If you experience similar symptoms on other iPhones, it may cause the device to malfunction. |
Q | Audio input or output problems: |
A | Calls are rejected or transmitted to voice mail / No sound playback / Microphone does not work / Music playback pause if music is interrupted / Voice function is abnormal. 1) Please check the Bluetooth on your phone to make sure it is connected to another device. In that case, ignore other Bluetooth devices that have been connected automatically, or turn off the Bluetooth directly. 2) Clear the program running in the background of your phone when using the dongle. 3) During calls, make sure the "Audio" output option is CarPlay. * Note: Bluetooth plays a pair of functions in the dongle. When pairing is complete, only WiFi is required, so you can turn off Bluetooth without any problems. However, the next time you use it, you will need to turn on the Bluetooth to automatically pair and connect the dongle. |
Q | Continuously disconnected? |
A | 1) The dongle works dependent on WiFi connection to your phone. The disconnection of the connection is usually caused by WiFi interference. Do you have other WiFi devices in your car such as a car camera with WiFi function? When using the dongle, you may need to ignore other WiFi networks. 2) You can also improve this problem by resetting the mobile WLAN network. It is also worth trying to update the firmware of the dongle. Reset network settings (if you use the previous network connection, you must reenter the password if you have previously connected) Go to Settings > General > Transfer or Reset [Devices]> Reset> Network Configuration Reset. |
Q | Can the adapter pair with multiple phones? |
A | The dongle can be paired with multiple iPhones, but only one device can be connected at a time. If you want to pair with a new iPhone, please unplug the current connection first. Please note that the default of Bluetooth function, the dongle system will only connect to the last iPhone used. |
Q | I bought it and use it in a hurry and no longer use.Screen shows "smartDongle-***" but cannot connect |
A | 1) When riding a bus, please make sure your phones Bluetooth and WiFi function is turned on and not Bluetooth is used. B. Clear pairing records, restart your phone and pair the dongle again. 2) Try to upgrade the firmware. |
Q | Does not start |
A | Check how to use it, make sure your phones WIFI and Bluetooth is turned on and not occupied by other devices, ignore or turn off other Bluetooth devices. |
Q | A message in your car that doesnt start CarPlay during pairing, or is not compatible with your device / cant recognize USB... |
A | Changes the "delay start" mode. 1) Enter the dongle setting interface. 2) Find "Start" and change the mode from "Default" to "Mode 1". 3) Please restart your phone before you use the dongle again. 4) If this method does not work, please return to "delay start" mode to "default" and try to upgrade the dongle. |