If it cannot be charged.
1. If you have a cable that you can change at your fingertips, try to replace and try again.
2. When charging, make sure the indicator light is on.
3. Please charge it until it is fully charged.It takes about 4 hours to full charge.
4. The light will not flash after charging is completed.
If one fan does not spare:
Please check the remaining battery.Please charge it with the included USB cable if you are running out of power.
Trusted after-sales service:
We are always committed to providing high quality products and satisfactory services. Therefore, if you have any problems with your neck fan, we will provide a satisfactory solution within 24 hours.