Q&A
Q1: What should I do if the monitor is flickering periodically?
- Make sure the connection is not loose.
- Otherwise, it may be a cause of the lack of power.Connect the adapter to ensure enough power supply.
Q2: The USB Type-C port is connected, but the display does not show the image
- Monitor only works with devices with USB Type-C full function port that supports audio and video signals.This means your device must be compatible with the USB Type-C DisplayPort protocol.
Q3:What should I do if my laptop does not have USB-C port?
- If it is not compatible with your laptop, we recommend using HDMI cable (video signal data transfer) and USB-A to USB-C cable (power transfer).