
Q&A
Q: The item will not work properly or will not work properly after shipping.
A: 1. Please check if your car is 12-24V wide range of models.
2. Connect to your car using the included cigarette lighter to Type-C cable.
3. If there is a defective product, please contact the after-sales customer
Q: Cant connect to wireless CarPlay or wireless Android Auto
A:1, CarPlay iPhone Compatible: Wireless CarPlay (WiFi connection) is compatible with iPhone 5 or later models with iOS 9.0 or above.
2. Wireless Android Auto is compatible with smartphones equipped with Android 11.0 or later.
Q: Does it support app such as Youtube for viewing mirroring videos?
A:Youtube and other apps are supported, but some of the famous Amazon Prime Video/U-NEXT may not be played.
This is prohibited by the Amazon Prime Video side and is not available.In addition, while watching mirroring videos,
If the screen of your smartphone turns black, the mirroring function will be stopped.We appreciate your understanding.In this case, please connect it again.
Q: Connects with CarPlay/Android Auto but will be repeatedly restarted, and will not stand up to use.
A:1, Please check the product to make sure it is not a problem.If everything is normal, please return your vehicles system to factory settings and reconnect it.
2, Some vehicles may cause the product to restart due to the lack of power in the car USB port, please use the included cigarette lighter to connect to your car.