How to troubleshoot
Q. Why does this external drive appear on your desktop after connecting to your computer?
A .1.Make sure the drive and laptop are connected correctly.For desktops, please connect to the USB port behind the computer host.
2. Optical drive needs 3-5V output from computer USB port (read 5V/write 1.1~1.5A current)Please make sure the power supply is sufficient when you connect the external optical drive to your computer.
3.To connect with your laptop or desktop, please use the data cable on the back, not the power cable in the package.
Q: Unrecognizable by computer or cannot play blue-ray/CD/DVD.
1. Plug this external CD DVD drive into Mac OS and insert the disc, then the disc will appear on the desktop.
2. Do not connect with USB HUB, connect directly to computer.
3.Make sure the drive driver is built in.If the DVD/CD-ROM drive is error, please uninstall the driver and restart the computer.Or try it on a different computer.
4. Please make sure you have the correct playback software for this external CD drive, and it is the correct format.
5. Please make sure the playback/write software is compatible with this computer system.
Q: Is it compatible with Mac OS and Windows 10?
A: Make sure you have built-in driver software and correct playback software. Note: Before connecting an external DVD player, please be sure to install a media player such as the VLC Media Player. This is not an electronic player issue, because the default player is not installed on Windows 10.