1. If the monitor arm or monitor rises up.
Adjust the tension by inserting the wrench into the hole where the hex wrench at the base of the gas arm.
As the load weight is too light and the lifting strength need to be reduced, please press the monitor by hand and turn the screw in the "-" direction to adjust.
2. If the monitor arm or monitor falls down
First, please check the maximum weight capacity of the monitor arm, the weight of the monitor, size and VESA standard.
Finally, adjust the tension by inserting the wrench into the hole where the hex wrench hits at the base of the gas arm.
As the load weight is too heavy and need to increase the lifting strength, you need to lift the monitor with your hand and turn the screw in the "+" direction to adjust.