In order to receive product **(hardware **and support service), please register the product from our site "MyNETGEAR" within 30 days after purchase. The **period for products without registered is 1 year from the date of manufacture. Only products sold by authorized resellers of NetGear Japan are covered under product warranty. Please be aware that used items (including transferreds) and parallel import products are not covered under warranty.
※Important Notice※
[Notice of changes in lifetime product]
From the purchase October 1, 2019, the **content will change to the Limited Lifetime Hardware Warranty product for some Lifelim Hardware Warranty products.
■ About Limited Lifetime Hardware Warranty: We offer hardware **from the end of the product series to 5 years.
Product series means products with the same product name. If the product model number is different with the same product name (different versions) it will be categorized into the same product series.
The product model number is previously Hyphen (-) and later than Hiphen (-).
Example: "GS105-500JPS" and "GS105-200JPS" → Same product series. "GS105-500JPS" and "GS105E-300JPS" are a different product series.
Compatible products are for the model number in the notification statement.
The product has been applied until September 30, 2019 as a traditional "Lifetime Warranty (replacement product will be provided without a period after sales of the product series).
In order to receive the product warranty, it is necessary to complete the product **registration (documentation that can be confirmed by the date of purchase such as the delivery and receipts.
【About Provide on-call support service due to changes in technical support period】
Technical support (phone / email / chat) period and contents will be changed from May 1, 2019.
● For purchase until April 30, 2019: Provides free technical support equivalent to hardware **period.
● Purchased after May 1, 2019: 1 year free technical support from the date of purchase. After the 2nd year, you will need to purchase an "On-Call Support Service Licence" with a separate charge.
Technical support includes product specifications, settings, usage, and other questions after purchase.
Even in case of no on-call support service, hardware **will be provided based on the **period of each product.
Disorder separation and hardware failure detection in the event of hardware failure is also provided uncontracted with on-call support services.
·In order to use our **services, including free technical support, it is necessary to complete the user registration within 30 days after purchase of the product.
On-call support service: All LAN switch products / ReadyNAS series all products / Business wireless all products
The above **content is only applicable to products sold and shipped by Amazon.co.jp.