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Return & Refund Policy Summary: Our return & refund policy is based on the following conditions: 1. Period: Only 30 days from the date of delivery can be returned only for unused items. If you leave a return request within the period of the return is accepted, you will receive a refund of the purchase price. Unpacked, Unpacked, Unopened, Consumable Product that has been damaged or damaged due to the customers responsibility 3. Unable customer: If the individual business contracts for business purposes 4. External factors: Damage of packaging box or dirt Product sold by other stores other than HP Store 5. Note: When returning the product, follow our instructions Please do this. Shipping in different methods or destinations may be expensive. 6. Return & Refund for Your Convenience: As a general rule, we only accept unused and unopened items. The return shipping cost is borne by the customer. 7. Replacement for customer convenience: We do not accept any exchanges for your convenience. Product Defect Policy Summary: Product defective policy is based on the following conditions: 1. Defect period : If the product is defective within 8 days of delivery date, please prepare the **and contact "HP Quick Rescue Center". 2. Problem: Check HP for faulty problems and provide support for repairs and missing items as needed. 3. Expiration Problems: If the product has been delivered within 9 days, we will reload out of stock or repair and will not be replaced. 4. Contact Us: Please refer to the "To Get Service and Support" booklet that comes with the item. Shipping Policy Summary: Product delivery policy is based on the following requirements: 1. Shipping: Delivery by Yamato Transportation. Larger products and multiple orders may ship Kintetsus Logistics. 2. Note: The delivery address is only within Japan. The delivery time is different from product to product and you cannot specify the delivery date and time. Shipping to remote areas may take some time. 3. Estimated Delivery Date: Orders placed before 9am on the same day are the fastest and official orders. Credit card payment will be the official order once approval is confirmed.