Q1.Why the volume is so low? Our headphones have volume limit.The default volume is 85dB and is limited to protect childrens hearing.Long press the Light Mode button to switch from 85dB to 94dB to meet the noisy environment.Also, if you experience this problem when you use the 3.5mm audio cable, please double check whether you are connecting your headphones and devices correctly; insert the plug near the microphone into the 3.5mm headphone jack.Otherwise, the sound quality will be poor.If this problem occurs, try the plug at the other end.
Q2.How to connect wireless headphones to my phone? a. If your phone has a 3.5mm audio port, you can plug the 3.5mm audio cable (included) into your phone, turn on the headphones and enjoy music. b. If you need a wireless connection, please turn on the headphones and turn on the Bluetooth of your phone.Find the BIGGERFIVE BH100 on your phones Bluetooth list, tap to pair the headphones with your phone and enjoy music.
Q3. How do I disconnect from my current connected device and connect to another device? Find the BIGGERFIVE BH100 in the paired device list (iOS - Device) and unpair or delete the BIGGERFIVE BH100, turn on the headphones and turn on the Bluetooth of another device.Search BIGGERFIVE BH100 to find and pair with your phone.
Q4. How to insert the 3.5mm audio cable correctly into the headphone? Insert the plug close to the microphone into the 3.5mm headphone jack.Otherwise, the wired sound quality may be poor.This will not affect wireless sound quality.If there is any problem, please try the other side plug.
Q5. How do I switch between 94dB and 85dB? Press the light mode button for 1 second to switch from 94dB to 85dB or 85dB to 94dB.The switch settings are not saved, so children can easily choose 94dB or 85dB according to their different needs.
Q6. How to turn the LED light on and off? The LED light is turned on by default.Press the light mode button on the headphone to turn it off, then press it again to turn it on.
Q7. How long does it take to full charge? Full charge takes about 2.5 hours.Charge using USB-C charging cable.
Q8. What is included in the package of BIGGERFIVE Kids Wireless Headphones(Model Name: BIGGERFIVE BH100) ? One kids wireless headphone, one Type-C charging cable, one 3.5mm audio cable, one quick start guide.Charging adapter not included.You can use the phone charging adapter with USB-C charging port to charge your headphones.