7. Q: The SD card does not respond to the SD card and cannot be played. Why?
A:(1) If the memory card is over 32G, the SD card will forced to exFAT, but Android / Linux does not support exFat, so you need to connect the memory card to your computer to format the memory card in "FAT" format.
(2).Try another memory card.
8.Q: Due to the insensitive screen touch and slow movement.What should I do?
A: 1. (1) It is not recommended to use multiple applications at the same time.The running speed is decreased in the background and can be cleaned regularly on MP4 players.
(2) If you cannot stack it and operate, please restart or update it.
(3) When the MP4 player is obviously heated, it will affect the machine running speed.You can temporarily stop using the machine or reduce the number of software running in the background.
2. Reset or update it.
9.Q: Due to WiFi setting, we used the keyboard, but cant enter the alphabet.
A:(1)If you cant operate it without working, reset or update it.
(2) The system does not have a Japanese input method, so the customer will need to download the Japanese input.
10. Q: Not recognizable by PC. I tried to change cables and change the outlet, but it still wasnt recognized.
A: 1.(1)When connecting to computer, turn on and connect to computer.
(2) If you cant find a disk, it will depend on the hardware interface.For example, if there is a bad contact or damage in the TF card socket, it will take out the card and try again.
(3) Check whether there is a cable or other computer to try out and remove whether the cable or computer port driver is no problem.
(4) After inserting the memory card into the machine, check whether the capacity is displayed, or try another memory card.
2. If Windows can recognize but not recognize the computer connected to the Windows system or not, please check the version information on the Mac.Please note that the USB interface canceled on a new Mac after 2017 is either the USB interface. You need to switch the head to connect the Mac.If the adapter is unstable to work, it may affect the link to the external device.
11. Q: When started, a sandstorm-like phenomenon happens to the players screen, and it didnt work.
A: The fault of the screen FPC and motherboard contact is caused by faulty or motherboard damage.Please set it up or update the factory
12. Q: If you try to download youtube and freeze it again and again every time.Then you will be asked to update the Google Developer Service and do not last again and eventually you will not be able to use.Chrome also stops in the middleWhat should I do?
A: Please try to return to factory settings.